Customer Service Specialist

We are looking for Customer Service Specialist for Packaging Materials BU Fresh Containerboard Customer Service fluent in English, Spanish will be an advantage. You will be important, first contact point for international Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication.

About the position

 

Customer Service Team (CST) is dedicated to proactively manage our customer orders and provide support with relevant practicalities to ensure seamless cooperation and timely communication.

Customer Service Specialist manages orders end-to-end from enquiry to invoice, incl. export documentation and serves as primary contact point for the customers in daily co-operation to meet the customer needs.

Key reponsibilities 

• Build and uphold strong customer relationships by providing excellent overall customer service

• Serve agreed customer contacts through various channels in co-operation with Sales

• Create and maintain agreed customer master data and maintain price information

• Enquiry, Order and Call-off management (incl. Standard Trial orders) and Claims handling

• Invoice and export documentation management, incl. Advance Payment, L/C, Documentary and other special terms of payment related details and tasks

• Monitor customer credit limits, deliveries and stocks

• Provide timely and up-to-date information to customers and Stora Enso internal stakeholders (Sales, Credit Management etc.)

• Support Sales in relevant matters (customer visits, promote value offering etc.)

• Support customers in introducing and using digital sales & customer service portal eFlowOnline optimally

• Substitute for other Customer Service Specialists

• Assist BU Supply Chain in relevant tasks and special assignments related to development of tools and processes

Qualitifications  

• B. Sc degree in a relevant field, or equivalent

• Minimum 1-3 years’ experience, preferably in Supply Chain area

• English full working proficiency, Spanish is an advantage

• Relevant process and application skills

• Service and problem-solving mindset with attention to details

• Good team working skills as well as capability to work independently

 

You will be a part of an international team of BU Fresh Containerboard Customer Service and you will report to Customer Service Manager. You will specialize in a dedicated customer base connected to a specific market or business. We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects. You have possibility for Hybrid work with 3 days in office per week.

 

What we offer

 

By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.